How do I enrol?
An enrolment form must be returned to the school’s ACE Administrator, along with full payment, before your place is secured on the course.  No enrolments can be taken over the phone.  Payment can be made in cash or cheque (made payable to Rangiora High School).  A confirmation letter and receipt will be sent following receipt of payment, along with a course outline and materials required for the first lesson.

What happens if there is an insufficient number of enrolments?
We make every effort for the courses to go ahead, but the programme is ultimately dictated by the amount of funding granted by the Tertiary Education Commission.  Course commencement, therefore, is dependant on a sufficient number of students enrolling.  We reserve the right to make changes in which we feel would benefit the class and/or students.  In the event of a course being cancelled, you will be contacted prior to the original commencement date.  A full refund will be given in this instance.

Who has access to my personal information?
Rangiora High School is committed to working within the guidelines of the Privacy Act 1993.   Only information which is deemed essential will be asked of a student, and only directly from the student themselves, unless consent has been given otherwise.  This information will be protectively stored and only available for access by the appropriate persons to whom it relates.  This information will be kept for no longer than is necessary.

 Who is eligible to access community education?
Adult and Community Education is for people over the age of 16 years who are not full-time secondary students.

What if I am a non-resident?
Student fees for non-residents are not subsidised by TEC funding.  In the case of a non-resident person wanting to enrol, the course fees are doubled.

What about additional costs for courses?
There may be other costs associated with courses, which will be outlined by the tutor on the first night of the course.  We make every effort to explain as much of the additional materials required for each course in advance of the course commencing.  Please refer to the full course list on the web site for more information.

In what situations can I get a refund?
A refund of enrolment fees is provided under the following circumstances:

• If the class is cancelled by the ACE Co-ordinator prior to the commencement date
• If a person withdraws from the class prior to it commencing

If a person wishes to withdraw from a class after the commencement of a course, no refund will be given.

How can I get to speak with the tutor of my chosen course?
If you have any questions that you would specifically like to ask the tutor prior to the course, please contact Rangiora High School in the first instance.  Following the commencement of a course, it is up to the tutor’s discretion to provide you with a contact number.

What if I have a complaint?
If you have a complaint or concern about the course, please contact the tutor in the first instance.  If you do not feel comfortable contacting the tutor, please call Caroline Whittaker, ACE Co-ordinator on 027 222 0943 and your complaint will be dealt with promptly and with respect.

How can I provide feedback on a course, or suggest ideas for new courses?
We are always looking at the possibility of introducing new courses.  If you have a suggestion for a course, or feedback on a current course, we welcome your opinion.  Please direct all enquiries to Caroline Whittaker, ACE Co-ordinator 027 222 0943 or e-mail on caroline.whittaker@rangiorahigh.school.nz.